Are your devices brand new?
Most current device listings are brand new. When a product is renewed or has another condition, that condition is shown on its product page before you order.
FAQ
Common answers about buying from Switch Store, delivery and pickup, payment, warranty, returns, repairs, lay-by, and accounts.
Quick links
Shopping & Stock
What does “sealed” mean?
Sealed means the box is unopened. You complete first activation during setup.
Is the website stock always live?
We work to keep listings updated, but final availability is confirmed by our team after you place an order or contact us. This is especially important for fast-moving items.
Can you source a model that is not listed?
Yes, in many cases. Contact us on WhatsApp with the model and variant you want, and we can confirm availability, pricing, and lead time.
Is there an Apple Store in Zimbabwe?
Apple does not currently operate an official Apple Store retail location in Zimbabwe. Switch Store helps local buyers access Apple devices, accessories, repairs, and after-sales support in Harare.
Is Switch Store an official Apple Store?
No. Switch Store is an independent Apple-focused retailer, not an official Apple Store. We provide local stock guidance, delivery coordination, and after-sales support.
Pricing & Payment
What currency are prices shown in?
Product and checkout pricing on the site is displayed in USD unless otherwise stated.
What payment method is available through the website checkout?
Website checkout supports EcoCash securely processed by Paynow, or cash on confirmed delivery or pickup. Stock and fulfilment details are confirmed before dispatch or collection. Delivery fees outside Harare are confirmed separately before dispatch.
Can I order through WhatsApp instead of checkout?
Yes. You can order directly on WhatsApp, or use the site cart and the “Order on WhatsApp” option to share your selected items with our team.
Are prices guaranteed before I pay?
We confirm final pricing and availability when we confirm your order. Prices may change if stock changes or a requested item needs sourcing.
Shipping, Delivery & Pickup
Do you offer same-day delivery in Harare?
Yes, selected in-stock orders within Harare may qualify for same-day delivery, depending on your area and the time your order is confirmed.
Do you deliver outside Harare?
Yes, delivery outside Harare can be arranged case by case. We confirm the available transport option, timeline, and delivery cost before dispatch.
Can I collect my order in person?
Yes. Store pickup is available at 07 Livingstone Ave, Harare after our team confirms the item is reserved and ready.
Where can I read the delivery process?
See our Shipping & Delivery page for the first-pass process, delivery eligibility notes, and contact options.
Warranty, Returns & After-Sales
Do products come with a warranty?
Yes. Warranty terms vary by product type and are shown on product pages and in our Warranty Policy. Switch Store warranty support is handled directly by our team.
What should I keep for warranty support?
Please keep your proof of purchase/order reference. You may need it for warranty claims, returns, and service support.
Do you offer refunds?
Refunds and replacements are handled according to our Refund & Returns Policy. Please review that page before purchase, especially for exclusions and claim timelines.
Do you also handle repairs?
Yes. Switch Store offers repairs and support services for Apple devices, including diagnostics and common hardware repairs.
Lay-By
Do you offer lay-by?
Yes. Pay a 25% deposit to reserve the agreed device price, then complete the balance within 90 days with no interest or service fee. Review the Lay-by page before starting.
How do I start a lay-by?
Choose a listed device, confirm the exact variant and price, pay the 25% deposit, and agree an installment schedule that completes within 90 days.
Are lay-by deposits refundable?
The deposit is not refundable if the customer cancels or does not complete payment within 90 days. If Switch Store cannot supply the agreed product, the deposit is refunded in full.
Accounts & Orders
Do I need an account to place an order?
No. Guest checkout is available. You can still create an account to view order history and saved details.
How do I track my order?
After you place an order, Switch Store will contact you by phone and email to confirm delivery or pickup details. Your account page also shows order history when you use the same email.
I forgot my password. Can I reset it online?
Yes. Select “Forgot password?” on the login page, request a reset link for your account email, and follow the secure link to choose a new password.
Who can I contact for a quick answer?
WhatsApp is usually the fastest way to ask about stock, delivery, lay-by, warranty claims, or repairs.
Still need help? Contact Switch Store via WhatsApp at +263 783 570 571 or call +263 783 570 571.