Are your devices brand new?
Most listed devices are sold as brand new, non-active units. Where applicable, product pages and category badges call this out clearly.
FAQ
Common answers about buying from Switch Store, delivery and pickup, payment, warranty, returns, repairs, lay-by, and accounts.
Quick links
Shopping & Stock
What does “non-active” mean?
Non-active means the device has not been activated with an Apple ID. You complete first activation during setup.
Is the website stock always live?
We work to keep listings updated, but final availability is confirmed by our team after you place an order or contact us. This is especially important for fast-moving items.
Can you source a model that is not listed?
Yes, in many cases. Contact us on WhatsApp with the model and variant you want, and we can confirm availability, pricing, and lead time.
Pricing & Payment
What currency are prices shown in?
Product and checkout pricing on the site is displayed in USD unless otherwise stated.
What payment method is available through the website checkout?
The current website checkout flow places a cash-on-delivery order request. Our team then confirms stock, delivery/pickup details, and next steps with you.
Can I order through WhatsApp instead of checkout?
Yes. You can order directly on WhatsApp, or use the site cart and the “Order on WhatsApp” option to share your selected items with our team.
Are prices guaranteed before I pay?
We confirm final pricing and availability when we confirm your order. Prices may change if stock changes or a requested item needs sourcing.
Shipping, Delivery & Pickup
Do you offer same-day delivery in Harare?
Yes, selected in-stock orders within Harare may qualify for same-day delivery, depending on your area and the time your order is confirmed.
Do you deliver outside Harare?
Yes, delivery outside Harare can be arranged case by case. We confirm the available transport option, timeline, and delivery cost before dispatch.
Can I collect my order in person?
Yes. Store pickup is available at 07 Livingstone Ave, Harare after our team confirms the item is reserved and ready.
Where can I read the delivery process?
See our Shipping & Delivery page for the first-pass process, delivery eligibility notes, and contact options.
Warranty, Returns & After-Sales
Do products come with a warranty?
Yes. Warranty terms vary by product type and are shown on product pages and in our Warranty Policy. Switch Store warranty support is handled directly by our team.
What should I keep for warranty support?
Please keep your proof of purchase/order reference. You may need it for warranty claims, returns, and service support.
Do you offer refunds?
Refunds and replacements are handled according to our Refund & Returns Policy. Please review that page before purchase, especially for exclusions and claim timelines.
Do you also handle repairs?
Yes. Switch Store offers repairs and support services for Apple devices, including diagnostics and common hardware repairs.
Lay-By
Do you offer lay-by?
Yes. Switch Store offers lay-by options and a dedicated Laybye page explaining the basic process.
How do I start a lay-by?
Pick your device, contact Switch Store, and our team will guide you on the deposit and payment schedule based on the item and current lay-by terms.
Are lay-by deposits refundable?
Refunds and replacements are handled according to our Refund & Returns Policy. Please review that page before purchase, especially for exclusions and claim timelines.
Accounts & Orders
Do I need an account to place an order?
No. Guest checkout is available. You can still create an account to view order history and saved details.
How do I track my order?
After you place an order, Switch Store will contact you by phone and email to confirm delivery or pickup details. Your account page also shows order history when you use the same email.
I forgot my password. Can I reset it online?
The current site does not yet provide a self-service password reset flow. Contact Switch Store support if you need help accessing your account.
Who can I contact for a quick answer?
WhatsApp is usually the fastest way to ask about stock, delivery, lay-by, warranty claims, or repairs.
Still need help? Contact Switch Store via WhatsApp at +263 783 570 571 or call +263 783 570 571.